Shipping policy
RetailXipi, operated by CHIYANG HESHUN TRADE LIMITED, aims to provide a clear and reliable shipping experience. This policy applies to purchases made at retailxipi.com, including wall art and wall decorations, cushions and pillow covers, throws, and blankets.
We ship to destinations supported by our checkout. Available delivery options are displayed before payment.
Order Processing
Orders are generally processed and dispatched within 1–3 business days after successful payment confirmation. Business days are Monday through Friday, excluding public holidays observed by our fulfillment operations.
Processing may take longer during holidays or periods of high demand. If we cannot dispatch within the stated timeframe, we will notify you, provide a revised estimate where available, and offer cancellation and a full refund for the unshipped order. We will obtain your agreement to a delay where required by applicable law.
Shipping Fees
Standard shipping fees are based on the merchandise subtotal after discounts and before taxes, shipping, or import charges:
- Orders below $39.99: $12.99 standard shipping.
- Orders of $39.99 or more: Free standard shipping.
All amounts above are in USD. Available shipping options and applicable charges are displayed at checkout before payment.
Free standard shipping applies to the original delivery of a qualifying order. Responsibility for return shipping is explained separately in our Return and Refund Policy.
Estimated Delivery
Standard delivery typically takes 7–15 business days after dispatch. Including order processing, the total estimated delivery time is 8–18 business days after payment confirmation.
Delivery times may vary due to customs processing, carrier operations, holidays, weather, or transportation disruptions. These estimates are not guaranteed arrival dates unless we expressly agree otherwise. They do not override agreed delivery deadlines or mandatory rights regarding delayed or undelivered orders.
If you need wall decorations, cushions, throws, or other products for a particular occasion, please allow sufficient time for both processing and delivery. Arrival before a specific event is not guaranteed unless we expressly confirm an agreed delivery date.
Order Tracking
When tracking is available, we will email a shipping confirmation with tracking details. Tracking information may take additional time to become active after dispatch.
Creating a shipping label does not necessarily mean the carrier has received your package. The estimated transit period begins when your order is dispatched, rather than when a label is created.
If you have not received shipping information after the expected processing period, contact [email protected] with your order number.
Shipping Information
Please provide accurate and complete delivery information, including the recipient’s name, street address, any apartment or unit number, and the correct postal code.
If you need to correct your address, contact [email protected] immediately. Changes cannot be guaranteed once fulfillment is underway or after dispatch.
If an address error causes a package to be returned, we will discuss the available options with you. Any additional reshipping charge will be explained and agreed before reshipment, where legally permitted.
If we made the addressing or fulfillment error, we will cover the necessary costs to resolve it.
Delivery Problems
If your package is significantly delayed, missing, damaged, or marked as delivered but cannot be located, contact us with your order number and details of the issue.
We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where warranted or legally required. A delivery scan does not automatically settle a non-delivery claim. Handing goods to our carrier does not automatically transfer responsibility for non-delivery to you.
For damaged items, photographs of the product and packaging can help us assess the issue. If photographs are unavailable, contact us to discuss another way to assess the damage. Retain the product and packaging where reasonably possible while we arrange assistance.
Do not install or continue using damaged wall decorations, broken frames, or other items that could be unsafe. We will not ask you to return unsafe items without suitable instructions.
Damaged, faulty, or incorrect items will be handled under our Return and Refund Policy, with necessary return shipping costs covered by RetailXipi.
Customs and Import Charges
International shipments may incur customs duties, import taxes, or clearance fees. Unless included in the price or collected at checkout, applicable import charges are the recipient’s responsibility where permitted by law.
Free standard shipping does not cover separate import charges. Customs processing may affect delivery time.
If you have questions about charges shown at checkout, contact us before placing your order. We do not collect the same import charge again when it has already been included or collected by us. If a carrier or customs authority appears to request payment of a charge already collected by us, contact us with the relevant notice so we can assist in checking it.
Consumer Rights
Nothing in this policy limits mandatory consumer rights. Where applicable law requires different delivery, cancellation, or refund treatment, those requirements take precedence.
Cancellations, returns, and refunds are handled in accordance with our Return and Refund Policy, subject to those rights. Delivery delays do not remove any applicable right to cancel an order or obtain a refund.
Our company address and designated return address are the same Hong Kong address listed below. This address does not necessarily identify the dispatch location of your order. Please contact us for return instructions before sending goods back, without prejudice to any statutory right to return goods by notifying us.
Contact Us
For shipping questions or assistance with your delivery, contact:
Store: RetailXipi
Email: [email protected]
Website: https://retailxipi.com
Company: CHIYANG HESHUN TRADE LIMITED
Company and Return Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, HONG KONG