Contact information
Thank you for visiting RetailXipi.
If you have questions about our wall art and wall decorations, cushions and pillow covers, throws and blankets, or an existing order, we’re here to help.
You can also contact us for assistance with payments, shipping, cancellations, returns, exchanges, and refunds. Our customer service team will review your inquiry and provide assistance as soon as possible.
Customer Service
Email:
[email protected]
We normally respond to customer inquiries within 1–2 business days. Messages received during weekends or public holidays may require additional response time. This response estimate does not extend any applicable return request period or statutory deadline.
For order inquiries, please include your order number and the email address used at checkout.
For product questions, include the product name or page link and the details you would like to confirm, such as dimensions, materials, care instructions, or package contents.
If an item arrives damaged or incorrect, describe the issue and attach photographs of the product and packaging where available. If photographs are unavailable, contact us so we can discuss another way to assess the issue.
Please do not send passwords or complete payment card details by email.
Company Information
Store Name:
RetailXipi
Company Name:
CHIYANG HESHUN TRADE LIMITED
Company and Return Address:
ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, HONG KONG
This is both our company address and our designated product return address. Returns are sent to Hong Kong and may require international shipping, depending on your location.
Returns, Exchanges & Refunds
If you would like to request a return, exchange, or refund, please email [email protected] with your order number and the product concerned.
Eligible change-of-mind returns may be requested within 30 calendar days of delivery, subject to our Return and Refund Policy. This voluntary return period does not limit your statutory rights regarding faulty, damaged, incorrect, or misdescribed products.
Our customer service team will help identify your order and provide packing and shipping instructions. For voluntary returns, please send the goods within 14 calendar days after receiving our return instructions, unless we agree to additional time. Applicable statutory deadlines take precedence.
Please use the company and return address listed above. Do not use a different address printed on the original shipping label unless we specifically instruct you to do so.
For change-of-mind returns, you are responsible for the direct return shipping costs to Hong Kong, except where applicable law requires otherwise. RetailXipi covers the necessary return shipping costs for faulty, damaged, or incorrectly supplied products, as explained in our Return and Refund Policy.
Contacting us before sending an item helps avoid delays and misdirected packages. Prior approval is not required where applicable law allows you to exercise a right by notifying us.
Website
For further information about delivery, returns, and how we handle personal information, please review our Shipping Policy, Return and Refund Policy, Terms of Service, and Privacy Policy.
Contact Summary
Store: RetailXipi
Email: [email protected]
Website: https://retailxipi.com
Company: CHIYANG HESHUN TRADE LIMITED
Company and Return Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, HONG KONG
Our company address also serves as our product return address. Please contact [email protected] before sending a return so we can provide the appropriate shipping instructions, without affecting your applicable statutory rights.